Shipping policy

Worldwide Free Shipping

We offer free shipping on all orders to all destinations available at checkout, with no minimum order value.

Dispatch and delivery

Orders are dispatched within 24 hours of being placed. Estimated delivery after dispatch is 7–10 days to Canada, Japan, South Korea, the United States, the United Kingdom, and Singapore, and 7–15 days to all other available destinations. Delivery estimates start when your order is shipped.

Questions about your order

For help with shipping or delivery, contact official@neofirefly.com and include your order number. You can also call +852 69166025.